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Landlord FAQs

Does Arbor Housing and Development pay back rent?
No, our assistance starts only after the unit passes the Housing Quality Standards (HQS) Inspection.

Does Arbor Housing and Development pay all of the rent?
Not normally, the rent share is calculated based on household income, so the tenant will most likely be responsible to pay to you a portion of the rent.

When do the payments start?
Checks/Deposits are only issued on/about the 1st of the month.  The start date depends on when the unit passes inspection and when the contract paperwork is returned.

When will the unit be inspected?
After our agency receives the Request for Tenancy Approval Form and has determined that the unit fits into the tenant’s budget and is rent reasonable (compared to other units that are not assisted through the program) the request is forwarded to the inspection department and they will contact you and/or the tenant to schedule a date and time for the inspection. *Note –per HUD regulations, our agency has up to 30 days from receipt of the Request for Tenancy Approval Form to schedule an inspection.

When can the tenant move in?
The tenant can move in at any time. Please note that if it is before the unit passes inspection then the tenant is responsible for rent, remember our assistance does not start until after the unit passes inspection.

Who is responsible for paying the security deposit?
The security deposit is the tenant’s responsibility.

How can I have my property listed on the the available units list?
If you would like to have your unit listed with us for potential clients fill out the Available Unit form and submit either using the button on the form or by printing and dropping off or mailing to 26 Bridge Street Corning, NY 14830.

What do the inspectors look for during the inspection?
During the initial inspection the inspector will check and make sure that there are no hazards as defined by HUD's Housing Quality Standards. Our inspectors recommend that you review the HQS Inspection Form prior to your inspection so that you will be able to remedy any deficiencies before the inspection is conducted.

How do I fill out my W-9?
Fill out the top section including: name, business name (if applicable), address, city, state, zip. Be sure to check the box for your tax classification. Part I: Fill in your Social Security number -or- Employee Identification Number. Part II: Sign and date which is your certification that you have rear Part II and agree to the items listed. For more information refer to page 2 of the W-9.


ACH Direct Deposit Frequently Asked Questions

How do I arrange for electronic payments with my financial institution?
You must complete the Direct Deposit Authorization form and return it to Arbor Housing and Development.  A copy of a voided check must accompany submission of this form to Arbor Housing and Development.  If you do not have checks, please provide a checking account deposit slip that has your account number and the bank routing number on it.  We can also except a letter issued by your financial institution on their letter head that is signed by the financial institution personnel that includes your checking account number and the bank routing number.  We recommend that you contact your financial institution and ask them about their institution’s policies and procedures for ACH payments and remittance notification.

What are the benefits of Electronic Payments?
It’s Easy!  Receiving your payments electronically eliminates check handling and manual deposits.  The money is credited directly to your account, ready for you to use.  There are no additional steps for handling the payments (like mail rooms, the post office, etc.) where checks can be misdirected for lost.
It’s Fast!  With electronic payments, payments go directly to your account.
It’s More Secure than Checks! Electronic payments use the Automated Clearing House (ACH) network, the same system your bank uses to handle certain transactions with other banks.  When electronic payments are credited to your bank account, the funds become immediately available.

What information will accompany an electronic payment?  How do I receive the information?
Electronic payments and individual tenant remittance information will be electronically posted to your bank account.  As necessary, you should discuss remittance and notification requests with your financial institution.

What do I need to do if I wish to change the bank or account where funds are to be deposited?
If you plan to change the bank or account where funds are deposited, you must complete a new Direct Deposit Authorization form with a voided check attached allowing sufficient time for the change.  It must be completed in the same manner as when payments were initially set up.  You are responsible for ensuring that your bank/account information is correct.

What if I don’t currently have a bank account or do not want an electronic payment to my account?
If you do not have a bank account, you may be interested in requesting information about various account options being made available by Bank of America, HTFC’s banking partner for Voucher payments processing.  Alternatively, you may wish to discuss other options with your local banking institutions. Receiving a paper check remains an option at this time.  You may request a paper check.

What if I have a savings account but not a checking account?
HTFC and Bank of America currently do not have an agreement that allows for electronic payments to savings accounts.  You may be interested in requesting information about various account options being made available by Bank of America, HTFC’s banking partner for Voucher payments processing.  Alternatively, you may wish to discuss other options with your local banking institutions.  Receiving a paper check remains an option at this time.  You may request a paper check.